CPiO Support Services

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CPiO Support Services

Switchboard: 0344 880 6140

Integrated Sage
eCommerce software

Easily manage and grow your multi-channel business with Intellisell

Accelerate your business online

Intellisell is an integrated eCommerce solution that provides you with the tools to easily manage and grow your multi-channel business – no matter how complex your operations are. We recognise that eCommerce is not just about your shop front but about integration with your back-office systems and we believe ERP should do more of the heavy lifting. A secure hosted solution, Intellisell is simple to use and customised with your own unique branding and business practices. Intellisell provides your customers with a seamless online purchasing experience.

Your eCommerce Strategy Simplified

Take a look at the illustration below and click on the hotspots

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Internet Buyer

Fast, efficient online purchase and account experience for new and existing customers.

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Trade Desk

Trade desk and EPOS integration for more efficient over the counter experience. Update your customer engagement portal easily.

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On the road sales

Access customer specific product, stock and pricing data on the go, at the point of use.

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Channels

Connecting your business with existing partners and new routes to market.

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Intellisell

Integrated with Sage ERP manages the flow between all departments and business functions.

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Fulfillment

Increase operational agility; pick, pack, ship, track and report on your transactions. Integration with couriers and 3PL.

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Sales and Marketing

Enrich and publish complex product and pricing information to multiple channels easily.

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Supply chain, goods in

End to end order fulfilment from point of origin to point of consumption. Automation of complex enterprise-wide processes improves efficiency and minimises errors.

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Customer service and returns

Respond to customer enquiries with accurate data. Move quickly to shifts in market and customer demand.

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Finance and leadership

Data integrity and accessibility provides you with greater visibility.

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Sage ERP

Your eCommerce Strategy Simplified. It begins and ends with your ERP.

Accelerate your business online

Intellisell is an integrated eCommerce solution that provides you with the tools to easily manage and grow your multichannel business – no matter how complex your operations are. We recognise that eCommerce is not just about your shop front but about integration with your back office systems and we believe ERP should do more of the heavy lifting. A secure hosted solution, Intellisell is simple to use and customised with your own unique branding and business practices. Intellisell provides your customers with a seamless online purchasing experience.

Your eCommerce Strategy Simplified.

Intellisell integration partners

Intellisell integration partners

Automate your operations

Automate labour-intensive processes across your organisation. From product and digital asset management to order fulfilment and customer returns.

Increase operational agility

Move quickly to shifts in market and customer demand. Improve responsiveness to changes in marketplaces such as Amazon or eBay to ensure that you never miss an opportunity.

Unify channels, teams and data

Maximise the power of Sage automation with Intellisell and connect your business, your existing channels, and your new routes to market in one place.

Transform data analysis into action

Multi-channel web analytics and Sage data combine to drive actionable insights for improved decision-making. Improve front performance, conversions and
after-sales service.

Automate your operations

Automate labour-intensive processes across your organisation. From product and digital asset management to order fulfilment and customer returns.

Increase operational agility

Move quickly to shifts in market and customer demand. Improve responsiveness to changes in marketplaces such as Amazon or eBay to ensure that you never miss an opportunity.

Unify channels, teams and data

Maximise the power of Sage automation with Intellisell and connect your business, your existing channels, and your new routes to market in one place.

Transform data analysis into action

Multi-channel web analytics and Sage data combine to drive actionable insights for improved decision-making. Improve front performance, conversions and
after-sales service.

B2B eCommerce for Sage

Improve customer service and experience

Integrated Sage eCommerce software at the point of contact for online communication and commerce.

Turn your visitors into customers

Multiple ways to order – create new, upload, repeat a previous order – all integrated into Sage. 

Multiple quantities

Buying multiples or bulk items made simple. 

Manage and control your finances

Customer access to account status, invoices, payment history and paying outstanding orders online.

Multi-channel eCommerce

A multi-channel strategy with simple integration points for accurate and efficient business management. 

Manage 'on the go' 24/7

Access your customer’s orders when in-house or out and about. Built for all devices allowing effortless control. 

Integrate your channels

Built for Sage

Maximise the power of your ERP with integrations build specifically for Sage.

Multi-channel

Multiple websites, multiple channels and marketplaces, or automating orders from your customers.

Best of breed

Integration built supported by Intellisell eCommerce and Sage experts.

 

Automation in one place

Save time and errors and improve reporting with automation and integration.

Integrate with existing shopping websites

Connect your current shopping sites to Sage to maximise investment. 

Connect customer-tech

From CRM to 3PL, Intellisell can connect the dots to your business. 

Customer Success Stories

“The solution is very flexible so we’re constantly updating and refreshing it. The Intellisell team is very easy to work with and we get a very personal service, they respond quickly to our queries and requests. I can confidently say that we’ve seen increased revenues since implementing Intellisell”.

Michael Papé
Director, Ravensden

Since we went live we’ve done quite a lot of bespoke development, the solution is very flexible so we’re constantly updating and refreshing it. The Intellisell team is very easy to work with and we get a very personal service, they respond quickly to our queries and requests. Moreover, I can confidently say that we’ve seen increased revenues since implementing Intellisell.

Keith Ruffell
Director & General Manager, Intro2020

“Previously, the sales team emailed or phoned through orders to the customer services team once they left the customer site. In effect, we were a telesales business, but Intellisell has really helped speed up the process, orders are more accurate and it’s freed up time for the customer services team to concentrate on servicing new customers”.

Tim Fowle
IT Manager Nielsen Bainbridge

The system is so easy to use that I can see a time when our customer services team will use the system internally to place orders, even if a customer wants to order through their traditional route. We believe that it will be more efficient and help remove human error from the process. Intellisell will generate additional ancillary sales and help to increase our revenue.

Charlotte Mercer
Head of Marketing, Edgetech

Customer Success Stories

“The solution is very flexible so we’re constantly updating and refreshing it. The Intellisell team is very easy to work with and we get a very personal service, they respond quickly to our queries and requests. I can confidently say that we’ve seen increased revenues since implementing Intellisell”.

Michael Papé
Director, Ravensden

Since we went live we’ve done quite a lot of bespoke development, the solution is very flexible so we’re constantly updating and refreshing it. The Intellisell team is very easy to work with and we get a very personal service, they respond quickly to our queries and requests. Moreover, I can confidently say that we’ve seen increased revenues since implementing Intellisell.

Keith Ruffell
Director & General Manager, Intro2020

“Previously, the sales team emailed or phoned through orders to the customer services team once they left the customer site. In effect, we were a telesales business, but Intellisell has really helped speed up the process, orders are more accurate and it’s freed up time for the customer services team to concentrate on servicing new customers”.

Tim Fowle
IT Manager Nielsen Bainbridge

The system is so easy to use that I can see a time when our customer services team will use the system internally to place orders, even if a customer wants to order through their traditional route. We believe that it will be more efficient and help remove human error from the process. Intellisell will generate additional ancillary sales and help to increase our revenue.

Charlotte Mercer
Head of Marketing, Edgetech

Resource Centre

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How can you boost customer retention?

Customer experience can make or break any business. From the initial product research, through the sales process, delivery and response to any problems, the speed, quality and relevance of response...

Is your business Amazon Ready?

Is your business Amazon Ready?

Perhaps the biggest winner of the global coronavirus pandemic has been the eCommerce industry. As stores closed and restrictions on footfall were introduced, online shopping thrived with consumers...

How can you boost customer retention?

How can you boost customer retention?

Customer experience can make or break any business. From the initial product research, through the sales process, delivery and response to any problems, the speed, quality and relevance of response...

FAQs

What is an eCommerce system or platform?

It is a system that enables electronic payments online. There are different ways that merchants can offer these payments. Some choose to offer fully integrated software solutions or third-party systems managed by service providers such as PayPal and WorldPay.

Many components make up an eCommerce system. These features could include; the shopping cart, integration capabilities, and security infrastructure. Each offers an important part in making sure that the system runs efficiently for both the merchant and their customers.

eCommerce integration involves implementing a shopping cart, merchant accounts, payment gateways, and security mechanisms with your website. This all helps to provide the merchant with an eCommerce system and a seamless shopping experience for the end customer.

So if we think of the software as the engine behind the scenes of an online store, then the system enables electronic payments. The software manages inventory, allows you to add or remove products, calculate the charges, order fulfilment etc.

By way of showing a friendly user interface people from non-technical backgrounds can manage the entire eCommerce operation. The back end of the interface is very multifaceted and a complex machine.

Any viable eCommerce software will enable customers to buy your products and services from your online store. Where solutions differ is the degree to which they can unify and leverage both front and back-office applications with both their unique and shared data. eCommerce platforms provide the unification of core business processes, where businesses can gain complete visibility across their company and ultimately meeting their most discerning customers’ expectations.

An eCommerce platform should allow for integrations between separate systems including; accounting, POS, inventory and order management, marketing, merchandising, customer service and financials on a cloud-based platform.

The benefits of having the software integrated allows you to provide reliable, consistent and personalised cross-channel experiences. You can offer superior customer service through a single view of all interactions and transactions across all touchpoints and channels.

You can also go above and beyond your customer expectations and increase your revenue by taking control of your orders and have one single view of what inventory you have across multiple channels and supply chains.

What are the most common types of eCommerce Software?

On-Premise: These are managed onsite by developers who take control of the manual updates and carry out any fixes that may need to be resolved. It offers merchants flexibility over hosted solutions. However, SaaS is becoming the preferred option, which you can discover more about below.

SaaS: Software as a Service (or “hosted”) solutions are much more detached from developers, in simple terms it isn’t maintained through company hard drives, you access it via the internet

The only requirements from development teams are usually for supplementary custom design features. You will be able to action any updates with one click or they happen automatically. This makes it a better choice for online merchants. It saves time for eCommerce stores using SaaS software and it’s also so much cheaper than on-premise solutions.

What is an Enterprise Resource Platform (ERP) eCommerce integration?

This is referring to the automation between the back office and the website. Automatic updates of product, price, stock and then the processing of customer and order details.

What is a payment gateway?

A payment gateway is a technology used by merchants to accept debit or credit card purchases from customers. So once you hit the buy button on a website, the payment gateway comes into action.

The next step is adding your bank card details. It is the front-end technology in charge of sending customer information to the merchant acquiring bank, for processing.

It then returns the transaction details and response from the payment network to the website you purchased from to inform them that the card is authorised, and therefore the order is completed.

In physical stores, payment gateways consist of the point of sale (POS) terminals used to accept credit card information by card or by smartphone. In recent years have begun accepting phone-based payments using QR codes or Near Field Communication (NFC) technology.

In online stores, payment gateways are the “checkout” portals used to enter credit card information or credentials for services such as PayPal.

Now that we have chip technologies, the signature phase on a credit/debit card has been replaced with a personal identification number (PIN) entered directly into the payment gateway hardware.

Contactless purchases are now so popular, and most of us now use our phones as payment devices instead of plastic credit cards.

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