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Metal wheels customer retention

Brand loyalty is dead – so how can you boost customer retention?

Customer experience can make or break any business. From the initial product research, through the sales process, delivery and response to any problems, the speed, quality and relevance of response makes a huge difference to loyalty and retention. Customers with high...
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Delivery man with a package

How to maximise Direct-to-Consumer business opportunities

The pandemic has compelled many businesses to make extraordinary changes to their business model. One of the most significant has been to reconsider the supply chain and, where possible, cut out the middleman. Direct-to-Consumer (D2C) and Manufacturer-to-Consumer...
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Is your business Amazon Ready?

Perhaps the biggest winner of the global coronavirus pandemic has been the eCommerce industry. As stores closed and restrictions on footfall were introduced, online shopping thrived with consumers instead turning to the keyboard to find their products. UK online...
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