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Brand loyalty is dead – so how can you boost customer retention?

Brand loyalty is dead – so how can you boost customer retention?

Customer experience can make or break any business. From the initial product research, through the sales process, delivery and response to any problems, the speed, quality and relevance of response makes a huge difference to loyalty and retention. Customers with high...
How to maximise Direct-to-Consumer business opportunities

How to maximise Direct-to-Consumer business opportunities

The pandemic has compelled many businesses to make extraordinary changes to their business model. One of the most significant has been to reconsider the supply chain and, where possible, cut out the middleman. Direct-to-Consumer (D2C) and Manufacturer-to-Consumer...
Is your business Amazon Ready?

Is your business Amazon Ready?

Perhaps the biggest winner of the global coronavirus pandemic has been the eCommerce industry. As stores closed and restrictions on footfall were introduced, online shopping thrived with consumers instead turning to the keyboard to find their products. UK online...
Five essential housekeeping jobs before launching eCommerce

Five essential housekeeping jobs before launching eCommerce

Five essential housekeeping jobs before launching eCommerce If you’re selling a product, you need to have an eCommerce site to compete effectively and service your customers to the extent that they’ve become accustomed to when they buy any products or services online....